My child is late for the scheduled sessions/How to reschedule a session?

If you are late, the Tutor will still wait for you in the online session. If you do join late, please be aware the session will still conclude at the scheduled time and you will still be charged in full.

You can reschedule your upcoming session at least 48 hours before the schedule through the platform. Otherwise, you can contact Customer Service to help you reschedule the sessions.