My tutor did not show up/ Tutor is late/ Tutor cancels a session
Learning Sessions
Jesse Giane Alcontin
Last Update há 3 anos
We take the professionalism of our tutors seriously, but we understand that sometimes, unexpected situations can arise. If you are having any problems with your tutor, please contact us at [email protected].
You may reach us through the following channels:
- Our Customer Support hours are between 7:00 AM to 11:00 PM, Monday to Sunday.
- Globe: 0927 454 5406 (SMS and Whatsapp)
- Smart: 0908-810-7090 (Text and Viber)
- Email: [email protected]
- Facebook Page: https://www.facebook.com/thechalkboardinc/
- Phone call Support - Monday - Friday, 8:00 AM - 5:00 PM
- Email, Text, Messaging Apps, Facebook Chat Support - Monday - Sunday, 7:00 AM - 11:00 PM
If the tutor is late for 15 minutes, please contact our Customer Service if you need an urgent replacement or reschedule the session.
We understand that sometimes, unexpected events can arise. In such cases that a tutor cancels a session, you will be informed immediately and be given the opportunity to reschedule with the same tutor or choose a different tutor if you need an urgent replacement.